A few years ago I ended up in a conversation with an Eat and Park waitress in Banksville road. She said, “Man, this job is really stressful.”.
I said, “How long have you been a server here?”
“28 years”.
I said, “You should have it down to a science by now.”.
“I do, but they just changed the menu.”
“What changed?” I asked.
“Well they just changed the steak and eggs breakfast. It used to be a small T-Bone steak and a two eggs. It’s now a burger patty and two eggs.”
“That doesn’t sound so bad”, I responded.
“Yeah, but the customers are expecting a steak and they get a burger, then they start bitching up a storm!’
I said, “Uh – when they order it, why don’t you tell ‘em about the change before you put the order in. Then, they have a chance to change it before they start complaining’.
“Huh. That’s a good idea”.